How to cancel Dropbox

Intro price vs. renewal price

None found.

Checked Oct 16, 2026.

Steps

1. Log in to dropbox.com.
2. Click your avatar (bottom-left).
3. Click Manage account.
4. Click Cancel plan at the bottom.
5. Select a reason, then Continue canceling and follow the prompts.

Notice period

Cancel any time; the account becomes free Dropbox Basic at the end of the billing cycle.

Refunds and fees

Not stated on the page we read.

If you pay through an app store or another company

• No Cancel plan button? You may have bought Dropbox on mobile; cancel in that app store.
• Apple (iPhone/iPad): Settings → your name → Subscriptions → the subscription → Cancel Subscription. If there's no Cancel button, it's already cancelled (Apple Support).
• Google Play: Play Store → profile icon → Payments & subscriptions → Subscriptions → the subscription → Cancel subscription. Uninstalling the app doesn't cancel.

Good to know

• Downgrading to Basic isn't the same as deleting your account. Family, team and trial plans have separate articles.

Message you can copy

Use this in Dropbox's support chat or contact form if the steps don't work, and keep a copy.

Subject: Please cancel my Dropbox subscription

Hello,

Please cancel the Dropbox subscription on the account registered to [ACCOUNT EMAIL] and stop all future charges.

I tried to cancel on [DATE] but [DESCRIBE WHAT HAPPENED]. I don't want to pause or switch plans.

Please confirm the cancellation and the date my access ends in writing.

Thank you,
[YOUR NAME]

Sources

• OfficialDropbox Help, Cancel or change a Dropbox subscription
• Officialdropbox.com/plans

Last checked Oct 16, 2026. Services change their steps without notice; if something looks different, tell us at [email protected].